Industry Involvement

TKW Health is committed to evolving the health research industry here in Australia and Asia Pacific by being a long standing active member of the professional industry organisations. Our staff have personally been involved at all levels through sitting on committees, collaborating to produce improved international and Australian standards and by providing free resources and services to industry organisations. 


The Trust Mark is a seal of endorsement that ensures that AMSRO member organisations are compliant with the highest ethical standards, particularly in regards to privacy. It also provides all of our clients the assurance that their data is protected.

There are three criteria AMSRO member companies must meet to qualify for the Trust Mark: adhere to the Privacy (Market & Social Research) Code and the AMSRS Code of Professional Behaviour, plus hold the International Standard for Market, Opinion and Social Research certification (ISO 20252). 

With eight AMSRS members on our team and two on the AMSRO committee, we’re always pushing our knowledge and technology to exceed the highest standards of healthcare market research. For more information feel free to get in touch with us on 1300 87 85 99 (TOLL FREE).

Quality & Compliance

Quality Assurance

Quality is entrenched across all activities that we undertake at TKW Health, and this ensures that we work hard to ensure the quality and reliability of your research and data.

ISO 20252:2012

TKW Health has management frameworks in place that comply with the stringent requirements of AS ISO 20252:2012.

This international standard sets out the requirements of a quality management system for organizations conducting market, opinion and social research. It establishes the service requirements for both organisations and professionals conducting research in these fields. It requires senior management to be responsible for ensuring their organisations provide an exceptional level of quality control.

This standard also sets our requirements for the confidentiality of research, project documentation, training, outsourcing, and reviewing the effectiveness of the quality system as a whole.

For our clients, knowing that we’re accredited to ISO 20252 allows them to rest assured that our team are following processes that are at the highest standard within the industry – producing consistent, reliable and transparent products and services whilst reducing errors.

research industry council of australia