VOICE OF THE PATIENT (VOP)
Patients are looking for more than just optimal healthcare – they’re looking for an optimal experience. Utilising our VOP software and expertise, we can deliver a more targeted and exceptional Patient Experience.
How can we do this? Through our SaaS solution: Watermelon.
- Capture patient feedback (NPS) via mobile, email, text, IVR and social media
- Use reporting features and customised dashboards to understand traffic, segmentation and demographics about patients
- Grasp a 360-degree understanding of your patients
- Utilise NPS to gauge happiness and likelihood of re-engaging
It’s your patient, but their voice. And that’s the voice we want to capture for you. In real-time. Clearly. With total accuracy.