TKW Research Group (ABN 12 781 566 028) respects and upholds your rights under the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (“Privacy Act”). TKW Research Group also adheres to the Privacy (Market and Social Research) Code 2014 (“Code”). For more information about the Privacy Act, the Australian Privacy Principles and the Code click here http://www.oaic.gov.au/privacy/privacy-act/australian-privacy-principles.
AMSRO Privacy Code
Research released by the Australian Privacy Commissioner in 2013 found that 60% of Australians decided not to deal with an organisation because of concerns about privacy and 74% reported they were more concerned about providing information via the internet than they were two years earlier.
This is why in 2014, the Association of Market & Social Research Organisations (AMSRO) became the first organisation to introduce a registered privacy code under the Australian Privacy Principles.
The new code sets out how the Australian Privacy Principles (APPs) in the Privacy Act are to be applied and complied with by AMSRO members in relation to the collection, retention, use, disclosure, and destruction of personal information in market and social research.
As a member of AMSRO, we adhere to the Privacy (Market and Social Research) Privacy Code. This code governs the way in which personal information is collected, retained, used, disclosed and destroyed.
You can download a copy of the code here.
What personal information about you does TKW Research Group collect and hold?
The information TKW Research Group collects varies from project to project however can include name, DOB, gender, occupation, salary, opinions and feedback in relation to products, brands etc. When providing personal information you have the option of remaining anonymous or using a pseudonym to be identified by. However, in certain circumstances, such as where we receive your contact details from a third party or where the research data itself may potentially allow for identification, this may not be practicable. Depending on the nature of the research we conduct, we may also collect sensitive information from you, such as political opinion, health information etc. Sensitive information will only be collected with your prior consent and only if it is directly related to, or reasonably necessary for, the research we conduct.
How does TKW Research Group collect and hold your personal information?
TKW Research Group will generally collect your personal information directly from you in the course of you participating in our research and/or surveys. However, we may also from time to time collect personal information about you from third parties, such as sponsoring clients for the research providing a list of potential candidates for the research. If so, we ensure that we only collect personal information where each individual is aware that their information has been passed onto us prior to receiving it. We may also collect personal information from promotional activities such as promotional events and competitions, from other directly related companies, from organisers of events that the organisation sponsors.
What are the purposes, for which TKW Research Group uses, handles and discloses your personal information?
Who will TKW Research Group disclose your personal information to?
TKW Research Group will not disclose any personally identifiable research information we collect from you unless we have your express prior consent and will only report the information you provide in an aggregate form that will not personally identify you. We will not disclose any personal information or personally identifiable research information to a third party other than to the research moderator for the applicable research (only in the event that you choose to attend an interview/ discussion), for a purpose other than conducting our research unless we have your express prior consent or are required to do so by an Australian law.
You have the right to request access to any personal information we hold about you. You can request this information by contacting the Privacy Officer at the details listed below. Where we hold information that you are entitled to access, we will respond to your request in a reasonable time and endeavour to provide you with a suitable range of choices as to how access is provided (eg, emailing or mailing it to you). A fee may be charged to cover the cost of retrieval. However this fee will not be excessive and will only apply to the facilitation of your request.
If at any time you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request amendment of it and we will either amend the information or make a record of your comment, as we think appropriate.
Questions and complaints
Sandhya Le Grand
Ph: +61 3 8789 4444
Fax: +61 3 8779 1800
83b Hartnett Drive
Seaford, VIC, 3198
We will respond and advise whether we agree with your complaint or not. If we do not agree, we will provide reasons. If we do agree, we will advise what (if any) action we consider it appropriate to take in response. If you are still not satisfied after having contacted us and given us a reasonable time to respond, then we suggest that you contact the Office of the Australian Information Commissioner by:
Phone: 1300 363 992 (local call cost, but calls from mobile and pay phones may incur higher charges). If calling from overseas (including Norfolk Island): +61 2 9284 9749
TTY: 1800 620 241 (this number is dedicated to the hearing impaired only, no voice calls)
TIS: Translating and Interpreting Service: 131 450 (If you don’t speak English or English is your second language and you need assistance and ask for the Office of the Australian Information Commissioner)
Post: GPO Box 2999 Canberra ACT 2601
Fax: +61 2 9284 9666
TKW Research Group Websites
When visiting TKW Research Group’ web sites, the site server makes a record of the visit and logs the following information for statistical and administrative purposes:
- the user’s server address – to consider the users who use the site regularly and tailor the site to their interests and requirements;
- the date and time of the visit to the site – this is important for identifying the website’s busy times and ensuring maintenance on the site is conducted outside these periods;
- pages accessed and documents downloaded – this indicates to TKW Research Group which pages or documents are most important to users and also helps identify important information that may be difficult to find;
- duration of the visit – this indicates to us how interesting and informative the TKW Research Group site is to candidates; the type of browser used – this is important for browser specific coding
- In order to optimize the TKW Research Group web site and better understand it’s usage, we collect the visiting domain name or IP address, Computer Operating System, Browser Type and Screen Resolution
A cookie is a piece of information that an Internet web site sends to your browser when you access information at that site. Cookies are either stored in memory (session cookies) or placed on your hard disk (persistent cookies). The TKW Research Group Web site does not use persistent cookies. Upon closing your browser the session cookie set by this web site is destroyed and no Personal Information is maintained which might identify you should you visit our web site at a later date.
Retention and destruction of Personal Information
TKW Research Group will destroy or de-identify your personal information as soon as practicable once it is no longer needed for the purpose for our research purposes. However, we may in certain circumstances be required by law to retain your personal information after our research has been completed. In this case your personal information will continue to be protected in accordance with this Policy. If we destroy personal information we will do so by taking reasonable steps and using up-to-date techniques and processes.
Security of Information
TKW Research Group will take reasonable steps to protect your personally identifiable information as you transmit your information from your computer to our website and to protect such information from loss, misuse, and unauthorised access, use, modification, disclosure, alteration, or destruction.
However, you should keep in mind that the transmission of information over the Internet is not completely secure or error-free. In particular, e-mail sent to or from this website may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail.
In this policy “personal information” has the same meaning as under the Privacy Act.
Our company is bound by the Market and Social Research Privacy Principles (M&SRPPs), which are approved by the Federal Privacy Commissioner. Information on the M&SRPPs can be found on the website of the Association of Market and Social Research Organisations amsro.com.au.